Standard Terms & Conditions
1. PAYMENT & DEPOSIT POLICY
2. REFUND POLICY
3. SECURITY DEPOSIT
4. Booking may be Moved
5. BEST FIT SYSTEM
6. CHECK IN TIMES
8. GENERAL MAINTENANCE & CARE
10. NON-SMOKING HOUSE
12. AIR CON/ HEATING USAGE
14. ELECTRICITY USAGE
1. PAYMENT & DEPOSIT POLICY
Payment is due in full prior to check-in.
Your reserved dates will be held for 24 hours awaiting payment of your invoice. After this time the dates will not be automatically held. An extension may be arranged if required depending on availability.
If your booking is made less than 30 days before your arrival, the full tariff is due in advance as shown on your invoice.
When you have booked more than 30 days before your arrival, a deposit of 50% is due within 24 hours of booking and the balance is due 30 days prior to your arrival. Failure to pay the balance outstanding by the due date may result in your booking being cancelled and the loss of your deposit.
Please notify us as soon as you have made a payment as it can take up to 3 days for funds transfers to
be processed. If you are posting a cheque, please email us to advise that the cheque is in the mail.
2. REFUND POLICY
If you change your mind and wish to cancel your booking with 30 days written notice prior to arrival, we can provide a refund of the amount paid, minus one nights accommodation as a booking fee. A refund may be provided for cancellations made 7 to 30 days prior to arrival, subject to the property being re-let (re-letting fees may apply). There are no refunds for cancellations made 7 days before arrival or for no shows. A re-letting fee of one nights accommodation is charged for all bookings that are cancelled or changed.
Where you cut short your stay, the unused portion is refundable to the extent above. We strongly recommend travel insurance.
3. SECURITY DEPOSIT
The security deposit will be refunded within 7 days of departure, or as arranged prior to check-in, following the house inspection and subject to the property (house, grounds & BBQ) being left in a clean
and tidy state. The deposit is designed to cover any additional costs incurred including, but not limited to, any breakage, property damage or cleaning. Loss of keys will attract a $100 fee.
Towels and bedding are to be counted on arrival and departure by the person registering.
4. Bookings may be moved to another house
Sometimes bookings need to be moved to another house prior to arrival. This is because we have many relocating families and if they have not found a permanent rental they will need to extend their booking. You will need to be flexible to stay in any of the 5 houses if this happens however I guarantee you 100%, your booking will not be cancelled – just moved to another location close by. If you are moved, you will be placed in either :
Wynnum by the Bay- 94 Southwick St, Wynnum
Cedar Lookout, 24 Cedar St, Wynnum,
Pine Cottage, 17 Pine St Wynnum,
Sailors Rest, 11 Bellevue parade, Manly/Lota
Manly Peninsular, 15 Bellevue Parade, Manly Lota
All these houses are on the Stays website, however they can all be found on the same
website at brisbaneholidayhouses.com.au
5.BEST FIT MOTEL SYSTEM
Mostly, we are able to accommodate guests with their first preference however for stays shorter than 3 weeks or booked more than 4 weeks in advance, we are generally unable to accept bookings for a specific home. To maximize our bookings and keep vacancies to a minimum, homes are allocated using
the “Best Fit” system. If you have booked into Wynnum by the Bay and are upgraded to Cedar Lookout
Or Pine Cottage or Manly Peninsular, noadditional charge applies.
The Best Fit system works by allocating the most appropriate house available for your length of stay, giving preference to the bookings made furthest out, your specific requirements and first preference.
You will be advised of the allocated house prior to check in.
Our homes are all within a couple of minutes of each other, all sleep 6 people comfortably and if you
are upgraded, no charge applies. If you book Cedar Lookout or Pine Cottage at the website regular
rate, you will not be moved. You are advised on booking, if you are on the best fit motel system. If you
require a particular home or specifically do not want one of our homes, please let us know
6. CHECK IN TIMES
The standard check-in time is from 2pm and check-out is 10am however, subject to existing bookings, an earlier check-in or later departure may be possible, a fee will apply. Late check outs without prior arrangement are not possible. At check out, please Return keys to. Key box.
Generally, we will meet you at the house for check-in however if you have a late flight or we have another commitment, you will be given an access code for an on-site safe, containing keys for entry to the house.
Proof of identity will be required for all adults at check-in; ie Passport or Australian drivers licence.
On departure you are expected to:
1. Wipe kitchen table, put all dishes away and clear benches. Used tea towels are to be left on the bench top
2. Strip beds that were used and leave bedding and dirty towels separated on the bed
3. Clean towels that were not used to be stacked on the clean kitchen table
4. All floors to be swept – including bathroom , lounge, toilet and deck
5. Vacuum only bedroom floors and small carpet in lounge room
6. BAR B CUE to be cleaned after use.
Outside Ash tray emptied please.
Guests that have an early flight on their day of departure can elect to have a cleaning service. The rate
is $100 for the above cleaning. At the time of booking, please indicate if you shall do basic clean or pay $100. This $100 is paid at the time of booking. This is separate to the $100 linen charge.
Guests staying with us for over 1 week can have a weekly cleaning service for $35 per hour (minimum of $100). Wheelie bins are to be put out on Sunday night to be collected the following morning. The yellow lid bin is for recyclable items, green for general rubbish.
7. GENERAL MAINTENANCE & CARE
Please only drink & eat in designated dining areas. Furniture is NOT to be moved or altered.
Please do not take any items from the house on your daily travels. If you have a large group and have several houses booked, do not move items from one house to another.
Any theft and loss are guests’ responsibility during their stay and no responsibility can be taken for guests’ personal property.
Guests must close all windows & doors when operating air conditioners. Air conditioners MUST be switched off any time guests are not home.
We can have violent tropical storms and torrential rain with very little notice. Guests must close windows and lock doors when they go out and before they go to bed. Additionally, if the house is left unlocked, guests may be liable if there is a break-in.
The maximum number of overnight guests shall not exceed that agreed or subsequently agreed with Wynnum Manly Hideaway.
Parties and functions are strictly prohibited. Our properties are in quiet residential areas, please respect our neighbours. Disturbance to neighbours, including excessive noise from stereos, pets, TVs, other electronic equipment or loud voices, is prohibited and may result in termination of rental and loss of security deposit. For the comfort of other guests and neighbours, no noise should be audible outside the
property after 10pm and before 7.30am.
9. NON-SMOKING HOUSE
Smoking is strictly prohibited within the house. Guests are permitted to smoke outside, ensuring that cigarette butts are properly extinguished and disposed of (i.e. not thrown on the lawn or in the garden). An ashtray is provided. Please empty the ashtray on departure ensuring the butt is dead.
Pets are not allowed unless specifically authorised in advance.
Your dog must not make any undue noise that may disturb neighbours
NO pets are allowed in the bedrooms.
Dogs in beds and on furniture are strictly forbidden.
You must clean up completely after your dog including droppings and hair
Your dog must not be left unattended in the house under any circumstance
Any damage is to be rectified
You must not leave doors open for your dog, the house must always be locked
Please bring bedding for your dog; guest towels etc. must not be used for your dog
Brisbane City Council has a strict policy for picking up after dogs in public areas, there are dog off leash areas close to all our houses, and walking tracks along the creek to walk your dog. The following site has maps: http://www.brisbane.qld.gov.au/BCC:BASE::pc=PC_1809; it is a great site with lots of info.Error! Hyperlink reference not valid.is also a site worth visiting for pet friendly activities.
Every effort will be made to ensure the property is available as booked however the owners reserve the right to make alterations due to unforeseen circumstances, where appropriate, providing a full refund.
13. ELECTRICITY USAGE
When leaving the house, the air – conditioners/heaters are to be turned off. Management will enter the house and turn air-conditioners/heaters off if left on. If they require turning off, a fee may be charged. Over usage of electricity will result in additional charges.
Variations to these conditions may only be made by prior arrangements, in writing. Payment constitutes your acceptance of these terms and conditions.